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Technical Support

Return Authorization Requests Top

Please contact Technical Services (or 800-377-4384) directly to discuss the nature of your return. They will issue a Help Desk Ticket number that will allow all parties involved to track the return. The Help Desk ticket number should then be forwarded to your distributor who will facilitate the return. 

Frequently Asked Questions Top

When you have Power Quality questions and problems, turn to the Technical Services Department. You will get answers and help with finding the solutions that best suit your application. Below, is a small sample of frequently asked questions that Technical Services answers on a daily basis. Please check these out and feel free to contact Technical Services with any questions that you may have.

Power Conditioning Questions Top

What is a Constant Voltage Power Conditioner?
Difference between Power Conditioners
Power Motor Loads
Special Considerations when Selecting a CVPC
What exactly is Ferroresonance Technology
How reliable is Ferroresonant technology?

Phase Shift between Input and Output Voltages
Temperature Problems with Power Conditioners
Harmonic Currents
Different CVPC Designs
Power Conditioners vs. UPS's
Response Time

Transformer Questions Top

Banking
Taps
Grounding
Temperature Losses, BTU's and Enclosures
Sound
Insulation Systems
Balanced Loading
Impedance
NEMA Enclosures
UL Enclosures
60 vs 50 Hz
K-Factor Rating
Low Voltage Lighting Applications
Overcurrent Protection
Copper vs. Aluminum Windings
Center Tap Capacity
Hot Transformers
Peak Inrush vs Exciting Current
Regulation
Power Industrial Control Devices
Powering Electric Motors
Ambient Temperature (Effect on a transformer)
Delta Primary on a Wye Source
Nameplate Voltage Ratings
Reverse Connecting Transformers
Single vs Three Phase

UPS Questions Top

MultiLink Software

I am getting 'Communications Loss - Not Protected'?
How do I add licenses so I can shut down more than one computer?
How do I add the IP address to shut down more than one computer?
Do I need to purchase another MultiLink Client License?

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